FAQ

FAQ About Shipping and Payment

1. How do I buy?

We make our process convenient and straightforward to follow; steps go like:
price inquiry(you)→offer price(we)→order confirm(you)→make an invoice(we)→make payment(you)→make shipment(we)→tracking→order finish

2. What are the accepted payment methods?

We accept payment in advance through PayPal ,Wire Transfers, Western Union, and MoneyGram.

3. Do you ship internationally ?

Yes

4. What shipping method you offer?

We mainly use expedited shipping methods like DHL ,FedEx and UPS (you will be responsible for all customs fees, taxes, and duties.)

But if you are annoyed with customs tax or have no ability to do customs clearance, you can choose DDP（Delivered Duty Paid） shipping method which cost will be higher than normal expedited shipping methods. with DDP shipping method, there is no risk of customs issues for you to bear, and you are guaranteed to receive the goods safely.
For a specific type of product (such as batteries ) or if special speed is required, we can arrange shipment with the shipping company of your choice.

5. When the order will be shipped out?

Normally we will ship it out within 48 working hours from the time your order is confirmed and paid. (only when the products in high demand or out of stock will take more time)

6. How Long will the delivery take?

We aim at sending your order within 48 working hours from the time your online order is confirmed and paid.

7. How can I track my order?

As soon as your parcel is on the way, you will receive an email with a tracking number from us, which will enable you to track the parcel from us to your home or the collecting point.

8. What do I have to do when I receive the parcel?

When you receive the parcel, ensure that you check the general condition of the parcel and the security tape in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel at once.

9. Where and how I can contact the HelloTech Team?

Submit a contact form to get started and a sales representative will reach out to you shortly.
Usually, all emails will be replied to within 24 hours. If you are urgent, you can use Live Chat tools to contact us directly.
Mind the time difference between your country and Hong Kong.

FAQ About Warranty

1. How long is your warranty?

We offer a 60-day warranty for screens and a 30-day warranty for cellphone accessories (from the date of parcel receipt). Physical damage or incorrect use is excluded.

Notice:

1. Artificial damages, as well as issues caused by abuse, falls, or water damage, are not covered under the free warranty.
2. Any problems resulting from auto-upgrades or disassembly without our permission will void the free warranty.
3. Before returning items for a refund, please pack them in white foam plastic bags. If there are scratches on the surface of returned items, a deduction of 15-20% will be applied to each item.
4. LCD screens come with a 60-day warranty (Notice: damaged or broken LCD screens are not covered by the warranty). This means that if you receive an LCD with a problem, you can return it to us in time. However, after you sell it to your customer, the warranty is not acceptable.
5. No items will be accepted without prior authorization. Returned items will undergo a verification process to ensure that the returned item matches what was authorized. Unauthorized items will be returned to the customer, and no refund will be issued.
Please request the RMA form from your sales representative. Authorized returns will be issued an RMA number by them. All RMA numbers issued are valid for fourteen (14) days.

2. Who pays the return shipping cost for warranty?

1. Within 15 days of receiving the package, we cover shipping costs back and forth if you send products back for a refund or repair.
2. Within 16-60 days of receiving the package, customers cover shipping costs back and forth if you send products back for repair.

3. What should I do if an item is missing or I receive the wrong item?

If you find any problems, please contact us within 7 days of receiving the parcel.
Firstly, keep all items in their original condition;
Secondly, weigh all items in the packing box;
Finally, help us by taking some photos and videos for further inspection.
If the case is valid, we will send you the missing item or the correct item promptly. (Sometimes you may be asked to return the incorrect items)
These are the 3 steps you need to follow:

4. Who bears the return postage for damaged or incorrect items?

We will cover the return postage (from your country to us). If you paid us via PayPal, we will refund you directly as agreed.
Attention: We do not cover the return postage for packages that do not comply with our policy or agreement.

5. If I am not satisfied with the products, what should I do?

If you are unhappy with the order, you can return it within 7 days (from the date of parcel receipt) for a full refund or an exchange. Remember to contact us before returning them, as we do not accept any unauthorized packages. If the return is not due to our error, customers will be required to cover the shipping costs both ways. Please ensure that the items you send back to us are in their original packaging.